Frequently Asked Questions
A:Cleaning a filter is not only a time consuming process, but can also be very dangerous. Filters and your pool system are operated under high water pressure; extreme care should always be taken. Being unfamiliar with the process, can lead to having an accident, which can result in a serious injury. A filter cleaning from start to finish runs 60 - 90 minutes depending upon a number of circumstances. Our basic charge is $85.00; prices can vary, depending upon the specific situation. Our price does include replacing the filter medium, as well as cleaning and lubricating all o-rings and any other vital integral parts. Sometimes parts may need to be replaced to maintain maximum operating performance.
A:It's difficult to simply give an exact price since every pool is different and costs will vary depending upon the services your pool requires. My fees start at $65.00 per month. However, please consider the amount of time it would take to clean your particular pool, considering the number of trees and other nearby foliage, add the appropriate chemicals and accurately dispense them into your pool so that your pool is in pristine condition. Please contact me so that we can discuss your options and particular needs.
A:Quite simply because we are professionals. We are not the cheapest service out there, but we are the best and most thorough. We are definitely not the most expensive either. Your "old pool guy" is your old pool guy for a reason. We always show up, always do a great job, always care about your pool, and always make your pool look better then it ever has before. We are also insured for everyone's protection. We take care of your pool, in all respects. We attend classes and seminars two or three times each year depending upon available classes. We want to keep current to provide you with the highest level of service available. At Waterworx our top priority is to protect your family from microorganisms and other harmful bacteria. We also focus on protecting your pool plaster, plumbing and equipment. We save you money by practicing preventative maintenance. We also clean your pool. Almost anyone can clean a pool, but how many people can take complete proper care of a pool? Besides, how much are you really saving if your other service doesn't show up and algae starts growing in your pool. Now you are stuck paying someone else to come in and clean up the mess. Or, because he walks in and out of your yard in 2 minutes, he never notices a leak in your equipment or a motor that is running too high. As a result it ends up costing you hundreds, or thousands of dollars, in unnecessary repairs. As the saying goes "Work up to Quality, not Down to Price." In addition, if we are sick, or can't provide service for any reason, another professional will be there for you, and your pool.
A:Taking care of your own pool is always an option. Most people believe that they can net out the leaves or debris floating on the water, add some chlorine, and their pool will be just fine. That is totally incorrect, as the only role chlorine plays is to sanitize and prevent algae spores from forming. If the water is not properly balanced, the chlorine's effectiveness is greatly diminished. In addition, it may be quite uncomfortable to be in an unbalanced pool and the bather's health may be jeopardized. It can also cause damage to the pool components; thereby adding greatly to repair costs. We not only clean the pool (net out debris floating on water, and vacuum dust or debris on the pool bottom), we also monitor the pool equipment to prevent unnecessary costly repairs. We spend a good deal of our time balancing the chemical levels of the water, which I believe is our most important function. There are a number of chemical levels that must be maintained to have a safe swimming environment on a certain schedule. Some of those chemical levels are Total Chlorine, Free Chlorine, TA (Total Alkalinity), pH (Power of Hydrogen), CA (Cyanuric Acid), and TDS (Total Dissolved Solids). There are also other chemical levels that need to be tested on an irregular basis, depending upon various circumstances. In addition, pool professionals are trained to notice any changes in the performance of the pool. We can then immediately troubleshoot any problems and put into action a repair plan to bring your pool back up to maximum operating efficiency.
A:Our Weekly Full Service Program includes: Check and adjust chemical levels. Check and adjust levels of sanitizer. Remove all debris from pool. Empty pump, skimmer, and leaf canister baskets. Perform other cleaning tasks as needed. Inspect equipment for leaks, clogs, and other malfunctions.
A:Your pool care technician will check your equipment at each weekly visit. Minor problems will be fixed on the spot; if your equipment requires more extensive servicing we will leave a door hanger with this information so that we can further discuss the corrective action needed. We are fully trained and licensed to clean, repair or replace all of your pool equipment.
A:Our normal policy is not to add water but to leave a door hanger asking you to add water to the pool. If you plan to be absent from your home for an extended period of time, please contact us before you leave to arrange for our technician to add water (if possible) to your pool during your absence.
A:Yes. All of our pool care technicians are certified in Water Chemistry from IPSSA, Independent Pool and Spa Service Association.
A:Absolutely! We are insured for up to $1,000,000.00 for each occurrence through the largest professional pool association in the world. Waterworx is very proud and pleased to say that we have never had an insurance claim filed against us for any reason.